Description
Although surely simple, how you greet (or do not greet) your customer has a lasting impact on whether they continue to do business with you.
A recent online poll asked, “Have you ever stopped doing business with a company because of how you were greeted, either in person or on the phone?” 77.9% of respondents answered yes! Clearly, how you greet your customer really matters.
Customer service expert, Laurie Brown, and her contributors take you through a comprehensive look at greeting in person, on the phone, through email and on the web. Included are detailed chapters on greeting multi-cultural customers, and customers with disabilities. Now readers can learn all the tips and techniques needed to begin the relationship with their customer in an engaging and effective manner.
To purchase on Amazon $11.99
To purchase on Barnes and Noble